To enroll in online bill pay, you will need your E-Billing Enrollment Token and your E-billing Account Number. These numbers are located on the upper right hand corner of your bill. See below for an example.
Click here to Enroll Now!
To make a one time payment, you will need your E-billing Account Number
which is located on the top right hand side of your bill.
The City of Rockford is updating the banking services.
New return address for water bill payments is:
City of Rockford
P.O. Box 4635
Carol Stream, IL 60197-4635
The City of Rockford now takes phone payments:
Pay over the phone by dialing 1-877-296-1495. You will need your nine digit account number and your eight digit bill number to begin the process. There are no additional fees associated with phone payments.
The City will no longer take a written credit card number on a water bill that is mailed in. This process has been changed for security purposes. Please use the online or phone features if you would like to pay by credit card.