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Water Division

The Water Division is comprised of three operating sections and Administration. The Division is responsible for production, quality control, water treatment, distribution, and related services to approximately 55,000 water customers.



Frost out - Safe to Turn Water Off - April 8, 2014

The City announced today that it is safe for residents to stop running their water to keep pipes from freezing.

See attached Press Release for more information

Frost still 6 feet deep - March 17, 2014

The City of Rockford is asking residents who have been running their water to keep pipes from freezing to continue to do so.  According to Public Works Director Timothy Hanson, “The ground is still frozen and will likely stay frozen well into spring.”  Director Hanson explained that warmer air temperatures will thaw the ground from the surface down.  He added, “Our pipes are buried 5 to 6 feet below the ground surface.  It will take many warm days for the thaw to reach that depth.”


See attached Press Release for more information.           PRESS RELEASE click here



Youth Ground Water Festival, March 13, 2013

City of Rockford water quality staff participated in the annual Youth Groundwater Festival held on March 12, at Rock Valley College.  Nadine Miller, Water Quality Supervisor and Larry Pierce, Water Quality Technician worked with regional 5th graders teaching them the importance of groundwater protection.  The students participated in hands on water quality testing and data analysis.  The students also learned about the sources of groundwater and participated in “Dripial Pursuit” which is a friendly competition between the schools and a favorite of the students.

YGF 2014 4



Rockford Water wins District 1 - Water Taste Test, February 13, 2014

Willett, Hofmann & Associates hosted the first District 1 Water Taste Test.  Judging was done by Willett, Hofmann & Associates at their facility in Dixon, Illinois.  Six Water Utilities submitted water samples to compete in the competition.  Water was judged by clarity, smell and taste.   Pictured are the Judges critiquing the samples.



The scores were tallied and the City of Rockford Water Division came in First Place!  Production Manager, Ashley Bernard and Water Quality Supervisor, Nadine Miller accepted the reward on behalf of Rockford.  Congratulations Rockford, for having the #1 Water in District 1!!!  The winner moves on to the state competition.  We will submit our sample on March 18, 2014 for the Illinois American Water Works competition. 






Cold Weather Preparedness and Your Water, February 3, 2014

PipebreakClick here for more information on winter weather preparedness


During Freezing Weather:

Snowflake For Website  Open cupboard doors under sinks, (especially where plumbing is in exterior walls), to let interior warm the pipes.

Snowflake For Website  Temporarily keep a steady drip of cold water at an inside faucet farthest from the meter.   This keeps water moving making it less likely to freeze.

Snowflake For Website  If you are away for any length of time, shutting off the water can reduce the chances of broken pipes.  Leave the heat on at least 55 degrees.  Unplug the softener so it won't regenerate.  Call Water Division at 815-987-5700 to turn off water at the meter.

Snowflake For Website  Notify the Water Division if you notice or suspect a leak.  815-987-5700



Local Science Students Learn about Groundwater, December 18, 2013

St Eds 12-18-13


On December 18, Water Quality Technician, Larry Pierce and Water Quality Supervisor, Nadine Miller visited St. Edwards School and presented Groundwater theory and the Groundwater Model to the 4th and 5th grade science classes.  Some groundwater topics covered included how wells work and pump water, how you get water to your home, and groundwater protection.  The groundwater model that demonstrates how groundwater travels through geological layers was also presented.   Students were given hands on experience working with the model.”



Water Division Recognized for Leading by Example, November 8, 2013

Progress at Well 37 - October 1, 2013

Proficiency Testing - September 30, 2013

Illinois EPA Lead and Copper Program - September 24, 2013

Well 37 Vessels - September 21, 2013

Demand Response Reduction Event - September 19, 2013

Cathodic Protection - September 12, 2013

Chemical Feed System and Pump Training - September 6, 2013

Well 37- Granular Activated Carbon - August 26, 2013

Water Inspectors are serious about Safety - August 23, 2013

The Water Division supports local students through an Internship Program, August 9, 2013

Looking forward to the future, August 8, 2013

Consumer Confidence Report - 2012 - June 19, 2013   CCR-2012

Millenium Fountain - May 27, 2013

Water Division Accepts Proclamation - May 13, 2013

Drinking Water Week, May 5-11

Water Division Achieves Full Compliance - April 18, 2013

Flushing Season has begun! - April 16, 2013

Fire flow Testing has begun - April 15, 2013

Youth Groundwater Festival, March 13, 2013

Well 30 Pump Pulled - January 3, 2013

Zone Control Valve - #10 on the move - 12-14-12

Water Quality Technicians - Award Recipients - December 7, 2012

Soil Characterization Study - November 9, 2012

Hydrant Crews Attend Training - October 30, 2012

Preventative Maintenance Testing - October 22, 2012

Training - Excavation and Trench Safety - October 18, 2012

Main Break 10-3-12

Voluntary Water Use Restriction Lifted - September 7, 2012

The City of Rockford has lifted the voluntary water restriction for the residents of Rockford.

Environmental Lab - Recertification - August, 30, 2012

 Dedication & Open House at Well 10 - June 5, 2012

Well 36 Dedication - May 3, 2012 IEMA Training Class - May 3, 2012

Baker Place Water Main - May 2, 2012

Field Days - May 1, 2012

Chlorine Leak - Mock Scenario - April 26, 2012

Fluoride Award Received for Perfect Compliance - March 21, 2012

Ground Water Festival - March 14, 2012

Emergency Planning & Preparedness - February 22, 2012

Innovative Method for Improved Water Quality at Closed Hydraulic Zone Valves - February 16, 2012

Generator Testing - January, 2012

Rockford Water Division will be participating in the Youth Ground Water Festival on March 14, 2012

Rockford Water Environmental Lab will sample Ryan Air - December 1, 2011

Well 13 - Open House and Dedication - November 10, 2011

Well 31 Solar Panel Project - October 21, 2011

Rockford Water Division to participate in Illinois State Water Survey - October 16, 2011

Customer Service Call Center - October 5, 2011

Preventing, Detecting, and Responding to Drinking Water Contamination - October 5 - 6, 2011

Environmental Lab - September 19, 2011

National Ground Water Protection Day - September 13, 2011

Volatile Organic Chemicals (VOC’s) detected in two private wells in Winnebago County - August 22, 2011

Hydrant Hit on Pepper Drive - August 19, 2011

Water Utility Master Planning - August 15, 2011

Well House Dedication - Well 5 - July 27, 2011

Heat Advisory - Water Conservation - July 18, 2011

Continued Training and Evaluation of Work Processes - July 15, 2011

Rockford's Certified Lab Bacteriological Testing - July 8, 2011

Well 4 Demolition - July 5, 2011

2010 Consumer Confidence Report mailed to Customers - July 1, 2011

Visit from Design & Projects Manager of the General Water Directorate of Qassim - June 24, 2011

Replacement of Valve at Tay and Corbin - June 21, 2011

Broken Service on Concord Avenue - June 13, 2011

Signs Posted at the Millennium Fountain - June 4, 2011



Mayor Toasting Water.bmp IMG_0006.jpg Well House no .jpg Vessel.jpg Well 29.jpg

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Special thanks to Jason Rotello and Tamika Jones for contributing images for the City of Rockford website.