The Office of Professional Standards evaluates the Department’s policies, procedures and training. OPS also performs investigations of internal matters. Though objective and comprehensive investigations of allegations of Department employee misconduct, OPS safeguards the integrity and professionalism of the Department.
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How to report your experience with the Rockford Police Department
The Rockford Police Department is dedicated to providing the best possible police service to all citizens. We welcome information about positive interactions as well as reports of instances where improvements may be needed.
R E P O R T I N G Y O U R E X P E R I E N C E
We invite you to report commendable actions or performance by the Rockford Police Department. As a citizen, you can contact the Chief of Police or direct your comments to the supervisor of any sworn officer or civilian employee. Please let us know why their actions deserve recognition so we can be sure to acknowledge them appropriately.
We also value your feedback if Rockford Police Department employees have disappointed you. It is our policy to investigate all allegations of misconduct by employees to determine exactly what happened and to respond appropriately. If you have a complaint, we ask that you first address it to the employee’s supervisor, who may be able to resolve it for you. If you wish to sign a formal complaint, you may contact the Office of Professional Standards.
Illinois law (50 ILCS 725/3.8b) requires that anyone filing a formal complaint against a sworn police officer must support it with a sworn affidavit. We take complaints seriously and thoroughly investigate all reports. You can fill out a form online at www.rockfordil.gov or contact us by phone or e-mail.
Rockford Police Department
• Field Services Bureau, Patrol Division
P: 815-987-5824 – 24 hours/day, 7 days/week
• Administration Division
P: 815-987-5839 – Monday - Friday, 8 am - 5 pm
• Office of Professional Standards
P: 815-967-6910 – Monday - Friday, 8 am - 5 pm
COMMUNITY MEDIATION PROGRAM
MEDIATION is a voluntary process where a trained mediator, who is not an employee of the City of Rockford, acts as an impartial third party to facilitate a mutually agreed upon and non‐adversarial meeting between a citizen and an employee of the Rockford Police Department to resolve disputes with respectful, tolerant negotiation and constructive communication.
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